Learn about the compensation amount when Philippines Airlines loses your baggage

For many travelers navigating the fast-paced world of air travel networks, the thought of losing their baggage is a genuine concern. However, when traveling with an esteemed air carrier like Philippines Airlines, facing these kinds of situations is not very stressful as the airline executives offer comprehensive assistance to the travelers. In an unfortunate case, if Philipinnes Airlines loses baggage, they guarantee compensation for the same. Now, let’s review how much compensation Philippines Airlines gives for lost baggage and how to claim it. 

How much money do you get if an airline loses your luggage? 

When an airline loses the passenger’s baggage, they are entitled to compensate money for the same from $1,525 to $3,500, depending on the items lost with the baggage. An individual must provide a description of the lost baggage along with the packed items. On that basis, your compensation amount will be calculated. 

How does PAL handle lost luggage? 

Philippines Airlines advises travelers to report baggage at the Lost and Delayed Baggage Centre as soon as possible so that the airline’s team can search for the bag. If the bag is not found within 21 days of making the claim, PAL will charge the baggage expense and the maximum amount for the things carried on the bag. 

How much do airlines spend on lost baggage? 

Mishandled pieces of baggage are a very common issue with air traveling, whether you are flying on a top-rated airline or with a low-cost airline. However, many airlines handle the situation well and compensate travelers for their losses. If we look at the statistics of the US aviation companies, we see that they spend 600 million dollars on mishandled baggage, which includes damage and lost baggage yearly. Get detailed information about Who is responsible if my luggage is lost?

How to claim compensation from PAL?

Now that you understand that you are eligible to request compensation from PAL if they lose your baggage, it is your turn to familiarize yourself with the methods of claiming compensation. There are many methods available that a traveler can pick according to their ease and submit a claim request for their lost baggage. 

The methods to claim your compensation from PAL are as follows:

1. Report at the airport desk

The first thing a passenger must consider if they do not receive their baggage at the arrival airport is to contact the airport help desk and submit a file for the same. This will ensure a search for your baggage at the airline. After a specific time frame, an official from the Lost and Damaged Baggage team will contact you to initiate the compensation procedure. Then, you must provide all the mandatory details and get compensation for your lost baggage from PAL Airlines in a few working days. 

2. Baggage Claim Form

A baggage claim form can be found with Philipines Airlines to share the claim request at the Lost and Delayed Baggage department. The compensation for your lost baggage will only be processed after 21 days of submitting a report for the bag. Now, you can know how to fill out the online baggage claim form from these provided steps:

• Go to the webpage of Philipines Airlines on the browser,
• Open the “Help & Support” table and click on the “Baggage Help Page” option,
• On the appeared page, you have to navigate to the “Baggage Claim Form” option,
• Clicking it will obtain you a form that you must fill with the lost baggage tag no., item description, name, and remarks,
• After that, you have to deliver that form to the following email address:
  • Domestic Flight: BaggageServicesDOM@pal.com.ph
  • International Flight:  BaggageServicesINT@pal.com.ph

3. Call the Airlines Customer Service

The lost baggage compensation claim request can also be submitted by calling the Philipines Airlines customer service. If you have already submitted the report for the lost bagggage and no follow-up has been taken by the airline, you are obligated to get through to an official person and ask for the compensation amount. The general procedure you will have to follow for calling the airline for the lost baggage compensation is mentioned here:

• Dial this number, 1800 435 9725, to connect to the customer service desk,
• Request to submit the compensation claim for lost baggage,
• The available official will take the baggage tag no., the concerned flight details, and a summary of the baggage,
• With this, your compensation claim will be submitted to PAL Airlines.