- 13 Aug, 2025
IndiGo Airlines aims to provide its passengers with the utmost convenience and comfort in every way possible, especially in special cases, such as requesting a refund. This is why they offer a flexible refund policy, ensuring each flyer can recover their money back in case of voluntary or involuntary flight cancellation. Please visit the airline's official website for an explicit view of its guidelines. Below are some of the most crucial components of IndiGo's refund policy:
- IndiGo offers a refund to the passengers once they have canceled their tickets, and the applicable cancellation charges are deducted.
- To be eligible for a refund, you must cancel your domestic flight 3 hours before departure and your international flight 4 hours before departure.
- The refund amount will be credited to the registered passenger's bank account using the same payment method that was used for ticket purchases.
- Please note that if you cancel your ticket within 24 hours of your flight booking, no cancellation fee will be charged and deducted from the refund.
- In the case of third-party bookings, the refund will be credited to the travel agency's account, whereas cash refunds are processed at the domestic airport counters.
- Passengers are required to write to the IndiGo Support Team at customer.experience@GOINDIGO.IN to request a cash refund for international bookings.
How do I request a refund from IndiGo Airlines?
In addition to a flexible refund policy, the airline concerned also provides user-friendly and efficient mediums through which customers can request a refund. Read ahead to uncover the varied methods to request a refund and obtain your money back spent on ticket purchases. Please go through each technique individually so that you can choose the one that suits you best. Let's dig deep into these mediums:
Visit the IndiGo website to request an online refund
IndiGo Airlines allows its passengers to request a refund online and obtain their money back, saving time and energy. The "Trips" tab on the airline's website will enable you to modify your existing flight bookings and make the desired changes effortlessly, including requesting a refund. Moreover, the user-friendly and instantly responsive interface of IndiGo's website allows users to modify their existing bookings effortlessly. Follow the steps below to learn how to request a refund online:
- To initiate the process, browse the official website of IndiGo—www.goindigo.in.
- Click the "Trips" tab at the top of the home page to view the drop-down menu.
- Enter the passenger's "PNR/Booking Reference" and "Email ID/Last Name."
- Visit the "Cancel Booking" section and follow the prompts on your screen.
- Choose the preferred refund method and review your booking information.
- Press the "Finish" button to send the refund request to the IndiGo Airlines.
Reach out to the IndiGo agents to ask for a refund
In addition to the online refund request procedure, you can recover your money back by reaching out to the airline's representatives. Here's what you need to do: Place a call on the IndiGo Airlines Customer Support Number—1 (877) 606-2560 to seek assistance from their agents. Please follow the IVR instructions attentively and press the required number to get in touch with their refund helpdesk. Their officials will assist you in obtaining the refund once you provide them with your existing booking details.
How much time does IndiGo take to credit the refund?
The refund processing time varies from passenger to passenger based on the payment mode in which the refund will be credited, the membership tier, and multiple other factors. Generally, IndiGo Airlines takes up to seven business days to credit the money back into the passenger's account after the deduction of appropriate cancellation fees. Please note that the processing time can be longer than the mentioned period in particular cases, such as refunding the amount of a lost ticket.
