- 02 May, 2025
Whether you’re flying with Air China for the first time or regularly, various issues may arise, potentially causing inconvenience, which can be solved by interacting with the airline's dedicated customer support team. Therefore, understanding effective communication methods with customer service representatives can be incredibly useful when seeking resolutions for flight-related concerns. Whether you have an issue with booking, cancellation, seat selection, flight status, or more, you can converse with the representatives and get the necessary guidance. Now, let's discuss how to engage with the Air China customer support team for any questions or issues you may have.
Contact Air China by phone.
Passengers can interact with Air China customer support through a call and find a solution to their issues. To conveniently get on the line with the Air China representative, you may follow the steps below. However, passengers can call during the Business Hours (Pacific Time): 06:00-21:00 from Monday to Friday and 07:30 - 16:00 Saturday, Sunday, and Public Holidays.
- Step 1 - Dial the Air China Call Centre number "00-18008828122."
- Step 2 - A computerised voice will guide you through the instructions.
- Step 3 - Press the keys to connect with the customer support representative.
- Step 4 - Follow the further instructions, or wait on hold until the representative can talk to you.
- Step 5 - Once connected, you can ask your queries.
Contact Air China by email.
Another way to get the resolution regarding the queries and problems is by reaching out to them through email. The process is easier and less time-consuming, offering more convenience and ease for the customers. Besides that, passengers can also avoid the long waiting times. Follow the steps compiled below to send an email to Air China's customer support:
- Step 1 - Write an email mentioning your issue and provide a screenshot if possible.
- Step 2 - Provide your personal information, including your name, number, address, and flight details, if you have a problem regarding a booked flight.
- Step 3 - Send this email to "customer_relation@airchina.com."
Because of the heavy volume of approaches by passengers and customers, you might have to wait for a few days. Customer support will reply to your email, ensuring that they have received it and that your problem will be solved soon, or they will respond with the solution. Air China suggests that the customer write an email in either Chinese or English.
Contact Air China by Mail
Unlike any other airline, Air China has another way to register a complaint or reach out for help. Passengers can email their mailing address to register their complaints or reach out for help. To do so, follow the procedure mentioned below:
- Step 1 - Write an email addressing your issue in either Chinese or English.
- Step 2 - Your mail must contain all the details regarding your issue and about yourself.
- Step 3 - Post the mail at the Air China mailing address, which is "Customer Relationship Centre, Product Service Department, Air China Limited, Suite 4004, 4th floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China."
Your mail may take some days to reach them, and it is not a suggested way to reach out for guidance. However, consider this if other modes go down due to heavy traffic.
Connecting to Air China through social media platforms
On their official website at "www.airchine.co.in", if you scroll to the bottom, you will see the social media handles of the airline. You will be redirected to their social media handle by clicking on the icons, where you can follow for updates or message them regarding your queries. Here are the platforms on which you can connect with Air China:
- Twitter or 'X'
