• 21 Jun, 2025

What Is AirAsia Philippines’ Policy on Refunds and Cancellations?

After booking a Philippines flight ticket online, there could be some possible scenarios that will affect the passenger's travel, and most of the time, it could be in terms of a medical emergency. Thus, if you want to cancel the flight ticket, you have some possible ways to follow and cancel the flight ticket. But, when you cancel your Philippines flight ticket and want to apply for a refund. Then, you will have to engage with the policies that will reference both cancellation and refunds of the Philippine flight ticket. Therefore, to read all the points in terms of both situations, you are required to go to the section preferences below, and then you are going to manage flight tickets accordingly. 

Essential policies for both Philippines ticket cancellation and refunds: 

Here, you will read the policies subdivided by cancellation and refund of the Philippines flight ticket. You can approach the easy points mentioned in both sectioned policies. 

Philippines cancelation ticket policy:

  • According to the Philippines' flight ticket cancellation policy, passengers will not have to pay cancellation charges if they cancel the ticket within 24 hours of purchase. 
  • But, if a passenger cancels the flight ticket after 24 hours, you will have to pay a penalty for the canceled flight ticket. 
  • Next, if the Philippines cancels the flight ticket due to some unavoidable scenario, you will be eligible for a full refund of the flight ticket.
  • When passengers cancel a Philippine flight ticket due to a medical emergency, they are eligible for a full refund, but only if they provide essential documentation for reference.

Philippines refund ticket policy:

  • Following the Philippine refund policy, when a passenger cancels the flight ticket within 24 hours of booking. Then, they are going to be eligible for full refunds for tickets. 
  • Cancelling a Philippine flight ticket after 24 hours of purchase is also eligible. However, you must pay the canceling charges, and the unused portion of the ticket will be refunded. 
  • Furthermore, when you book a Philippine ticket via a third-party or travel agency platform, changes, ticket cancellations, or refunds are subject to the same method. Travelers are not subject to certain ticket services on the official Philippine Airlines website. 
  • Lastly, if you cancel your Philippine flight ticket online, you will receive a refund within 7-10 business days. However, ticket cancellations at the airport are also subject to refunds, which will take 15-20 days. 

Can I get a refund if my flight has been canceled? 

Usually, when your flight ticket has been canceled via the Philippines after the purchase. Then, you are subject to full refunds for the ticket, but you must apply through the form medium. To learn the steps about it, you must go through the below section points. 

  • Visit the Philippine official website and tap over the homepage available My Trips icon 
  • Enter the booking reference number/code along with the passenger's last name.
  • Now, click the search button, and you will have to choose the flight ticket for refunds. 
  • You can now tap over the get refunds/refund status check button onscreen. 
  • Press over it, and then, on the screen, you have the refund application, where you will mention the necessary information. 
  • Finally, describe the reason for the refund in under 1000 characters and tap over the submit button. The Philippine airline will then send you the confirmation email with complete information. 

Otherwise, Philippine Airlines allows the passenger to ask for the canceled ticket refund or compensation with the help of using the customer care phone number. To approach the assistant you are supposed to use the telephone number 1-800-435-9725 and follow the call prompts and press appropriate one to aid in terms to get applying for a claim regarding the canceled Philippine ticket. 

 

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