• 21 Jul, 2025

How do I get a refund from Scoot airlines?

Scoot Airlines is one of the people's choice Airlines that offers air transport service to many destinations. It is true that, under unfortunate circumstances, passengers have to deal with it, and they think of canceling it. If you are going to cancel your flight, you can easily submit a request for that, and your refund will be processed by the airline. 

Ways to get a refund from Scoot Airlines.

There are numerous ways to be used to get a refund from this airline, and these ways are mainly of two types that are online and offline. In this part, you will be learning only the best ones that most traveler uses for that.

Online refund methods.

In the online refund methods, you will be using digital ways to send the request and these include the Manage My Booking page, email, and WhatsApp. 

Via Website: To get a refund with Scoot Airlines, first, you have to completely cancel your flight, and then you have to follow the below steps.

  • Browsing the Scoot Airlines official websites, then going to the manage booking tab. 
  • Enter the flight details to find your flight.
  • Go to the cancel flight option and process your flight cancellation. If you have already canceled the flight, then you can simply go to the refund option and fill out the form by following the steps.
  • Once completed, you will get the confirmation as soon as your cancellation request is completed. 

Via Email: In case you have not gotten any confirmation regarding your refund or have any doubts, then you can simply write an email to sales@flyScoot.com, and you will be soon contacted by the sales team who will handle all your queries and may help you with getting your refund processed. 

Via WhatsApp: If you want to get the status of your refund, then you can connect with Scoot Airlines love WhatsApp and get the required assistance. Simply use Scoot Airlines WhatsApp number and send a Hi to +65 6501 2888 and you will be soon be get in touch with their whatsapp agent.

Offline methods

Apart from the online methods, one can speak directly for their refund to the Scoot agent by either speaking to them over the phone call or plan to reach to their office at the airport. You will be finding how to proceed with both the ways.

Via Phone Call: One can make a phone call to the Scoot agent by dialing +XX XXX XXX XXXX, and then you just have to follow the below process.

  • Initiate the phone call process by dialing the Scoot customer service number, and you will be connected to its helpline.
  • You may hear some call options from an automated system. Please hear and follow carefully.
  • Your call will soon reach the Scoot Airlines agent, who will guide and process your flight cancellation and refund.

At the airport: In case you have already reached the airport and find your flight is delayed, then you can simply visit the counter and demand a refund, and the floor coordinator will be guiding and processing your refund as per their refund policy.

Are flight tickets fully refundable?

Scoot Airlines offers interesting refundable guidelines under which any ticket will be considered a fully refundable ticket if it has been canceled within 24 hours of the reservation time. In case travel is missed during the risk-free time, then any ticket will be considered non-refundable. 

Can I get a full refund if I cancel my flight?

Yes, any travel by Scoot Airlines will get a refund as per their refund policy if canceled within the risk-free period, and the flight is departing on a date that is seven days away from the date of flight cancellation.

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